Report Problem and/or Request Return

Report a probelm with a cartridge and/or request the return or collection of an item.


For Class 2, 3 & 4 returns where we are at fault, we will pay for or reimburse return costs.

Batch Numbers can be found on the cartridge itself (compatible cartridges only, genuine cartridges do not have batch numbers). It is about 12 digits (numbers & letters) Only supply if the cartridge is opened and faulty.

Type the characters you see in the picture above.